U.S. Bank Branch, Susanville, CA

Simply unfriendly new stuff with unwanted facial reaction and tone the young lady and with long hair.

The ATM took my cash deposit and did not process it. I called the number provided from the receipt to report the issue and in order to expedite the process the representative had instructed me to follow up the next day with the branch manager. I had done so and Megan, the branch manager, had slightly brushed me off but had told me she would look into it and follow up with me that day. It has been several days and I followed up with the representatives on the phone to update that I hadn’t heard back from the branch manager so they said they would follow up with her in order to get an answer. I have heard absolutely nothing and I am not pleased with how this is being handled/the fact that it isn’t being handled. Very unprofessional. Disappointed. RESPONSE TO REPLY: I DO NOT NEED TO HAVE THE PROCESS EXPLAINED AGAIN LARISA. I am well aware of what that process is, but the main point here is that I was told that a branch manager could expedite the process AND said branch manager that I did speak with has NOT gotten back to me as promised. There has been ZERO follow through and apparently you missed that point while reading what I wrote. It would be conducive to actually pay attention to the content before responding.

Wow...it's shocking how this branch gets new customers, because the rudeness in them is on point. I come in; wait in line. I tell them I'm here to open a bank account. They said have a seat. I have a seat. Flocks of ppl come in. Get helped first. No one tells me I'm waiting for someone to get back. They return from what I guess was lunch, and they say what are you here for today. I let them know, and how long I've been waiting, and that no one told me I was waiting for someone to get back from lunch. No apology just straight to business. I walked out. Lesson! Customer Service is Key!

I go here for ATM usage for my prepaid card without paying fees. It's a great ATM conveniently on Main St. Dispenses cash in $5 's & $20's.

Shantell, Megan and Abby are AMAZING. THE BEST banking experience I have had.