First Bank, Solvang, CA

The staff is friendly, accessible and helpful. That has not been my experience at other banks. They greet many of their clients by name and seem genuinely glad to have you as their customer.

•Average phone waiting time is about 1 hour •It impossible to change your phone number online • Mismanagement and not problems solving personal

absolutely horrible service. i’ve had issues in the past with this bank of not giving me specific directions to the point where i’d have to go all the way to santa maria to get some decent customer service. i just called asking about my online banking and was left on hold for a very long time. called back but hung up before i could answer, then when i finally got through i was asking for help and went to go grab my information and explain what was going on with my card, i was hung up on. DO NOT BANK WITH THESE PEOPLE.

The staff is friendly, accessible and helpful. That has not been my experience at other banks. They greet many of their clients by name and seem genuinely glad to have you as their customer.

•Average phone waiting time is about 1 hour •It impossible to change your phone number online • Mismanagement and not problems solving personal