Patelco Credit Union, Santa Rosa, CA

Terrible bank!! Got a loan and paying it through our bill pay from another bank, they say we did not make our payments even though our other bank shows Pateco was paid. Hope it gets straightened out. Husband had to take off work early 2 days in a row to go deal with them. Super inconvient!! Tried to call but on hold for long time and got cut off finally was able to leave 2 messages with someone just to be ignored.

Ridiculous bank. Hours are the most inconvenient hours I’ve ever seen. Constantly late on payments because I come here and they’re either closed or the line is too long to wait as I am forced to go during lunch break. They move incredibly slow here. I’ve never seen a bank move this slow. It’s like they don’t even try. I heard the rohnert park location was better..will be trying that next time.

DO NOT GO WITH PATELCO!!! TODAY WAS NOT THE FIRST TIME THAT I WAS PLACED ON HOLD FOR OVER 60MIN. NO JOKE... HORRIBLE SERVICE... Very clearly they are using Kovit19 as excuse to only open from 10am to 4pm...that is a sad sad case of a credit union... I have the worsted regrets for ever leaving my bank of 14 years and joined them.. THEY DONT DO A THING FOR THEIR CUSTOMERS.. DO NOT GO WITH PATELCO CREDIT UNION

I never get any warning that some body's trying g to charge my account

Love this credit union, never had any problems with my account and the staff are some of the best people around!

I stopped into the Santa Rosa branch this morning to make a deposit. I was so impressed with the teller "JRM" who assisted me. He was very friendly, kind and extremely helpful.

Terrible bank!! Got a loan and paying it through our bill pay from another bank, they say we did not make our payments even though our other bank shows Pateco was paid. Hope it gets straightened out. Husband had to take off work early 2 days in a row to go deal with them. Super inconvient!! Tried to call but on hold for long time and got cut off finally was able to leave 2 messages with someone just to be ignored.

Ridiculous bank. Hours are the most inconvenient hours I’ve ever seen. Constantly late on payments because I come here and they’re either closed or the line is too long to wait as I am forced to go during lunch break. They move incredibly slow here. I’ve never seen a bank move this slow. It’s like they don’t even try. I heard the rohnert park location was better..will be trying that next time.