Monterey Credit Union, Salinas, CA

Horrible/disgusting place to refinance your car. I got my vehicle totaled and they did not want to accept the insurance check for about 1-2 weeks so my balance kept going up and then the check didn’t cover the full amount because they procrastinated.

Terrible customer service I've been banking with mcu for over 3years every time I try to get money out of my account it's an argument and if you want more than one thousand you have to wait a week to get your own money the only reason I still use them is i did get good rate on my car loan but it was through the Monterey branch I wont ever go into the Salinas branch again there so rude

Horrible company. Don't bother giving them any of your money or your business. I had an account for around 3 months and they never bothered to give me a debit card. I came in after a month to see why I hadn't received the card then they said they resolved the issue. 2 months later still no card and went to close my account with them and they let me know the card had never been ordered. Big waste of time dealing with these people. Also they didn't bother to tell me that they have $25 charge for closing the account before 6 months so they basically stole $25 dollars from me. You have been warned.

Worst credit union I’ve been to!! I use bay federal, and their customer service is much better. Made me wait for 3 hours on a car loan, this loan was already approved, yet had to wait with the buyer, because the managers were all on lunch, we gave up and used Wells Fargo instead.

Horrible service clerks are so rude they do not have a good customer service.

I wish I could give them less stars. Where do I even begin? I wanted to open any additional checking account. They WILL NOT open a 2nd checking over the phone. Ok, annoying but not the end of the world. So I take time off work and drive to the location. They are NOT open on the weekends and close at 5, so this was my only option. I make it to the branch only to be told that they WILL NOT open a 2nd account for me because NO ONE is available to do it. Apparently they need a loan officer to do this. Tldr Stay away, worst credit union I've ever had. I'll be leaving ASAP.

If you have ever dealt with this atm you must “understand my frustration”. I recommend going into target since you can use the all point atm

Horrible company. Don't bother giving them any of your money or your business. I had an account for around 3 months and they never bothered to give me a debit card. I came in after a month to see why I hadn't received the card then they said they resolved the issue. 2 months later still no card and went to close my account with them and they let me know the card had never been ordered. Big waste of time dealing with these people. Also they didn't bother to tell me that they have $25 charge for closing the account before 6 months so they basically stole $25 dollars from me. You have been warned.