Coast Central Credit Union Harrison, Eureka, CA

TERRIBLE CUSTOMER SERVICE. Trevor Whitter in Loan department cannot take responsibility for poor customer service coming from Trevor and chooses to hang up on Customer when customer is the one effected by the incorrect finacial mistake the company made. I have esscalted to Managers of Loan department and Member Servies.

It has been an ok bank to use but they have become very weird lately. I went to deposit a check today but my small daughter and I needed to use the restroom first. On our way to the restroom a woman told me they did not let MEMBERS use their restroom any more “BeCauSe oF CoViD”. Ok sure lady like having unfair hygiene practices is going to cure your sick mind…

Just not happy with this place in general. For staters, when you call in to talk to a customer service representative you can't get your local office on the phone. You're on the phone to a call center waiting in line behind every member at every branch in every city. Also my wife has tons of banking experience and has applied their multiple times and they have never even called her back. They just ignore her applications so they can hire all the 20 somethings.

Best financial experience of my life (and I'm old now). I have been with CCCU for 25 years. Never a bad experience. Always polite, efficient, and honest. I love belonging to a credit union, especially this one!

The mall branch is open seven days a week! No bank does that! Coast Central Credit Union is the best financial establishment I've ever banked with.

I have been with coast central for over 7 years because it is a local bank that I want to support. Recently my wallet was stolen, I called them to lock my card as I cant do it online myself. And I need it to be done as soon as possible to avoid more unauthorized transactions, yet the call took over 30mins to verify me and if I have the stolen card or know the last 4 digit of the card (who would know that if your card has been stolen?) I was super disappointed, as per the phone conversation goes, I see the thief who has my card has purchased 3 large transactions, and yet the representative can not lock my card. I sincerely have concern and it is unbelievable. I simply can’t trust the bank process, and the team ability to solve emergency matter like this. Not to compared with other bank, the other bank card I have, it literally took me no more than 2 mins to lock either online or by a phone call. I really hope the bank administrator take this comment seriously to improve the process of locking card when someone report lost card/card stolen.

Decades go by and I continue to choose Coast Central Credit Union (CCCU) for banking services. CCCU proves themself to be the right choice

TERRIBLE CUSTOMER SERVICE. Trevor Whitter in Loan department cannot take responsibility for poor customer service coming from Trevor and chooses to hang up on Customer when customer is the one effected by the incorrect finacial mistake the company made. I have esscalted to Managers of Loan department and Member Servies.