Chico Auto Finance, Chico, CA

This group of people from the ladies to the guys are absolutely excellent! They are attentive, straight forward, and honest. They have literally bent over backwards to help me in every way possible throughout my tough financial hardship. They literally will do anything they can to help as long as you’re honest and direct with them. I have never had a finance company that felt like you were talking to a friend or an actual human till I financed here. Yeah my interest is a bit high but that is due to my own faults and divorce. They are a bank that cares and gives high risk loan customers a second chance. Heck they’ve even given me my car back before. I would suggest them to anyone and when I’m out of my rough patch I’ll definitely be sending a care package! Keep up the good work guys and from the bottom of my heart thank you for all that you have done for me.

At first I didn't mind having my car loan thru them especially living across the country. The communication was great even with the time difference if I had any questions. But as of now they went thru this company called Pivot Rock Solutions for processing the car payments. At first, I thought no big deal just trying to make things flow more smoothly or whatever. But after starting to pay my payments thru pivot rock they add a "convince fee" to process the car loan for paying online. I've paid car payments online before and even with Chico did i never pay a "convince fee". I think its absurd that they started doing this. Everything was going good for me before this. I would love to give them more than two stars but because they started doing this I just cant get myself to give more because of such a poor business move. Hopefully, in the future they choose a better business decision and part ways with them. Till then I will leave two stars and nothing more.

Always happy to take my payment over the phone. Very fast, and very friendly people. So glad I got financed for my car through them! Thank you Chico Auto Finance. :)

I had a loan with them paid off the vehicle and have been waiting on title for 5 months now , called several times no response

this place repoed my truck after i have been making payments. because my payment way late.

This group of people from the ladies to the guys are absolutely excellent! They are attentive, straight forward, and honest. They have literally bent over backwards to help me in every way possible throughout my tough financial hardship. They literally will do anything they can to help as long as you’re honest and direct with them. I have never had a finance company that felt like you were talking to a friend or an actual human till I financed here. Yeah my interest is a bit high but that is due to my own faults and divorce. They are a bank that cares and gives high risk loan customers a second chance. Heck they’ve even given me my car back before. I would suggest them to anyone and when I’m out of my rough patch I’ll definitely be sending a care package! Keep up the good work guys and from the bottom of my heart thank you for all that you have done for me.

At first I didn't mind having my car loan thru them especially living across the country. The communication was great even with the time difference if I had any questions. But as of now they went thru this company called Pivot Rock Solutions for processing the car payments. At first, I thought no big deal just trying to make things flow more smoothly or whatever. But after starting to pay my payments thru pivot rock they add a "convince fee" to process the car loan for paying online. I've paid car payments online before and even with Chico did i never pay a "convince fee". I think its absurd that they started doing this. Everything was going good for me before this. I would love to give them more than two stars but because they started doing this I just cant get myself to give more because of such a poor business move. Hopefully, in the future they choose a better business decision and part ways with them. Till then I will leave two stars and nothing more.

Always happy to take my payment over the phone. Very fast, and very friendly people. So glad I got financed for my car through them! Thank you Chico Auto Finance. :)