CoastHills Credit Union, Arroyo Grande, CA

Came in to get a loan for a car and the banker Karen didn't seem that eager to help us and after finally doing so didn't try to get an answer on our loan application and just said to call tomorrow. So I went down the street to US bank and got myself a car loan. The money was in my account in minutes. Thank you US Bank!

I have been a customer for many years. Normally I do not have a problem but today was a nightmare. I went through the drive thru and submitted my Debit Card for a withdrawal of $300. I requested a $100 bill and the remainder in $20 dollar bills. I was told they were busy to please wait. It was just before 3pm. 15 minutes later I got a receipt for someone's deposit. I tried to get their attention but I had to be loud to tell them they sent the wrong tube. I wrote " this is not mine" on it and sent it back I decided to call the office using my phone to tell the manager what happened. Never got an answer. Called twice. I waited another 5 minutes before I was asked for my ID, then I had to sign a receipt, then I got my money. Took me 25 minutes. Ridiculous!

This is a terrible bank!!! I spoke with three representatives over the course of 2 hours tonight. I am in Mexico. I did not realize I needed to let them know I was going on vacation and now I have no access to my funds. Boy will I never make that mistake again. THREE PEOPLE!!!! This is a serious situation! How am I supposed to get a hotel room tonight? The first person disconnected me. The second person told me they had solved the issue, after which I figured out the hard way that it was not resolved. Not sure if they just lied or are incompetent, or which is worse. Third person hopefully helping now... we’ll see. I believe it’s a third party now. I explained that this is serious and I don’t want to sleep on the street alone in a foreign county. Apparently it’s not important to your bank. Not only am I completely appalled, I am scared. Furthermore, the bank tellers at the San Luis Obispo branch are always cold and rude, which I will mention, since I am here writing this review. I would like to say, however, that the tellers at the arroyo grande branch and incredibly nice and always helpful.

Terrible automated phone service. Tried several times to call the number associated with a credit card offer that I received, no response whatsoever. Tried the local AG number and Lomoc number after dealing with the automated system which kept going around in circles. Tried speaking with someone live without success; after pressing zero as requested; kept returning to previous menu. I even tried applying for their platinum rewards visa card offer online at the website provided and after entering the required email information, kept getting referred to an inactive page over and over. I give up. This experience really sucked. You would think that they would make it easy for the consumer but this will cause them to lose current customers. Quality customer service and ease in accessing them is a KEY ingredient and what I'm looking for. CoastHills isn't ready yet.

I love this branch. Clean, organized and beautiful. Love the remodel and the branch manager Ann. She has helped make my banking easier and has taught me about all the great thing the credit union offers. She is amazing. I can feel the upbeat positive feeling she has created among her staff. I am so pleased. Highly recommend this branch.

I was looking for a bank and stopped in. I met Ann Gamble. We had a lovely chat. She answered all my questions. She was AMAZING! Just meeting her made all the difference! She is very loving, caring, and experienced in her field. I would 100% recommend her and the bank!!!!!! Thank you Ann for an amazing experience!

This location has been my home bank for about 8 years, the first couple of years weren't great. Recently, the changes and staff have been so outstanding i felt the need to finally review. Thomas has been very informative with navigating … More