Arizona Central Credit Union, Tucson, AZ

I've had an account with AZ central CU for well over 15 years. The first major upset, and inconvenience was when they shut down the only centrally located branch on Alvernon. The shared branching had been their saving grace. And now we get a letter saying that there will no longer be shared branching! What a joke. Now I have no choice but to close this account and update all my payment accounts, just because shared branching is too much to maintain? Definitely look else where for your credit union needs.

When a person qualifies for a small secured loan and the truck is worth 3 times more then the loan, as well has full coverage insurance for ten (10) straight years, it is ILLEGAL to add their own insurance! The bank has the title as well as the insurance policy proof. Then proceeds to add the extra insurance onto the loan. Takes it out of my account, without my permission ( which is theft) then adds it to the loan amount. Arizona Central has permission to take ONLY the payment on a monthly bases ONLY! I even bought the EXTRA SILVER PLAN to make them happy. I DEMAND THAT THIS LOAN BE REDONE, AND DROP THE SILVER PLAN WITH THAT NEW LOAN! The Management leaves MUCH to be desired!

I have never in my life Dealt with a more difficult Bank Or Credit Union That Puts you through So many obstacles Just to make a payment. My name Is nit on the account I'm a significant other I don't want any information I just want to give you my money And they will not take it because I'm not the name on the account. Ridiculous!!! I cannot Wait to refinance Just so I don't have to deal with them any longer!!! I would give them a zero if I could. This goes for both the bank and over the phone customer service.

I am a long term customer here in Tucson. 2-3 years ago the centrally located branch was closed with literally 30 days notice to employees and customers. Since then customers, including elderly patrons, have to either find transportation to do banking at the lone branch office, which is 14 miles away or do shared banking. Absolutely, no plans to replace this centrally located branch. During the pandemic, customer services has been absolutely abysmal. I have been a member since 1978 and the customer service has consistently declined. Presently, I am searching for a new banking partner after more than 40 years loyalty to AZ Central. Sad, sad, sad

I had an unsatisfactory experience attempting to open an account with Arizona Central Credit Union. After spending 20 minutes on the telephone going over step by step procedures I complied with them. Then this morning, an inexperienced customer service rep at the Ina Road location was unfamiliar with the procedures that her home office in Phoenix had described. After placing me on hold for 11 minutes she advised me of a new requirement, ostensibly from her branch manager, of a change in procedure. When I asked to speak to I was placed on hold for an additional 6 minutes, inexplicably, I was disconnected. This is by far the poorest customer service experience I have had with the banking community, including credit unions.

Over the years dealing with the tellers I have had nothing but great experiences. I have never had any problems and if I did it was quickly resolved. I will always recommend them to my friends and family. Overall great experience.

What happened to this place it went completely downhill my husband's been banking here for a very long time years and the way you guys treated him (and that includes the bank manager) was unacceptable just the last six to eight months in general we've been having a terrible time doing any kind of banking with this Bank you guys are lucky that my husband is a patient and kind person cuz I would have never put up with the way he was treated anyway it goes I'm hoping and praying by the end of the month I can talk him out of banking with you guys I think he deserves a much better banking experience than he got from you guys yesterday

The only reason I didn't give it a 5 star is because they only have 1 branch in Tucson and it's over 25 miles from our home. But this past week I had to take care of banking business for my parents who have had their accounts at this Credit Union for over 30 years. The customer service I rec'd from Maria was superb! She was very patient and she took care of all my banking transactions with complete professionalism and a smile on her face! Thank you Maria