Arizona Financial Credit Union, Surprise, AZ

I created an account and they said "you have two options you can overdraft as long as you pay it back by 5:00 or we can keep you from overdrafting by declining purchases that are higher than your account total" I said I don't want to be able to overdraft. I'm slowly migrating my accounts and putting more purpose on this one when suddenly I'm overdrafted. I use the internal email system to send a company an email, and they don't respond they just closed the ticket instantly. Now they call me every single day and when I answer the phone it just says please hold for a representative and then I wait over 5 minutes. I've never had somebody call me to put me on hold before getting somebody.

We stopped by the AZFCU branch last week to open new savings and IRA account but upon our arrival, the greeter asked if we had an appointment. We didn’t and asked how long before we could get an appointment to which we were told it would be a few days. Obviously this financial institution did not want our business. They apparently don’t understand the concept of customer service. We left and drove down the street to a small Desert Financial CU branch. We explained our interest in opening up a couple deposit accounts and an account rep came up and invited us to her office where she promptly took care of our needs, immediately. Now they have our money and our business by simply applying basic customer service skills.

I have been a customer for over 25 years and I needed to cash a check, and the drive thru at the Surprise location was closed. How long has this been going on? I usually go to the branch at 55th Ave. and Glendale, but I stopped by this one because I was in Surprise running errands. I had no idea that the drive-thru was closed and it looked as if the branch was closed. Their drive thru’s are open at the Glendale branch, so why are they not here? It’s the same credit union run by the same people but you have different rules for each branch? I’m sure that most of the branch workers have been vaccinated and wear masks, so why are they so afraid to open up the drive-thru? I think it’s a little ridiculous and you’re doing a disservice to your customers.

Sold my car third party and the loan was through AZ Federal. They helped do all the lien paperwork and gave the new buyer and I all the paperwork needed to have them register the car and have it out of my name. Only took 15 minutes and everyone was Uber helpful and friendly!

Thanks to this Branch and Arizona Federal Credit Union in general, I will be trying everything I can to remove my loan from them and go elsewhere. Their customer service on the weekend sucks. I called to ask if this branch was open on Saturday, and was told yes. Well guess what, hard no. They say well use the Co-op to pay online. My CUwest has been trying for a month to get my accounts linked, not working. Now my truck loan will be late. Cut rate credit union, and it was not worth saving .05% interest using them. Hopefully Credit Union West takes the loan for me, and I can stay at my home Credit Union. Do yourself a favor and avoid Arizona Federal.

Shavone Brooks is probably the best banker you can open an account with. Very awesome customer service, funny, empathetic and answered all my questions and concerns. I would have never opened another account is it wasn’t for his knowledge and experience and also offered a promotional deal to open an account and get $200 in your check the account after you met all standards. Honestly best bank I’ve been to in years and I sometime compare banks to a trip to the DMV!! Please see Shavone Brooks if you’re interested in a free promotion of $200. Who doesn’t want free money!

i started a new account today and shaving brooks assisted me. he made the process very easy and explained everything thoroughly. overall, they were welcoming and supportive when it came to the process.

I came in with no intentions of opening a new account but the staff there is really great. Especially Sarel. She is very sweet and knowledgeable. I have a new favorite bank