Arvest Bank, Maumelle, AR

I have continually been disappointed by arvest. The customer service would be nice if the employees would know their own procedures and policies. I was supposed to receive my new debit card in the mail. That didn’t happen. Upon arriving at arvest. I was told that I was wrong and had to come there to receive a replacement. I was given my replacement at 2:10pm and told that I could activate it after 30 minutes. This information is not correct. I found this out later after speaking to two different support employees. I couldn’t activate it through the phone number that I was given. I was then on hold for 20 minutes to have my call ended by one of the staff. I scheduled a call back and was not called within the time frame. I was called minutes after when I was busy with my work. The employee said he was going to try to activate it while I told him I couldn’t talk at that time. I called back at 6:10 only to be told that it had been activated. Well when I went to the store it was declined. I called back and spoke to Pablo (3rd support employee I have called). He helped me fill out a complaint since he explained to me that the previous employees did not know what they are doing since they didn’t change my expiration date in the system. It is now 8:20 I just tried to use my card at Kroger only to be declined again. Pablo was the only employee that showed any value in customer support. Yet I’m still not able to access MY money and there is not a single person to contact at this time. Within a week I will be banking with US bank. I have had nothing but trouble from your sham of a bank. Both this location and the location on Oak street in Conway employee non trained staff. Arvest doesn’t care that their employees do not know what they are supposed to do for their customer.

Not being able to call the bank you need questions from. Some questions need to be asked per location!

I have continually been disappointed by arvest. The customer service would be nice if the employees would know their own procedures and policies. I was supposed to receive my new debit card in the mail. That didn’t happen. Upon arriving at arvest. I was told that I was wrong and had to come there to receive a replacement. I was given my replacement at 2:10pm and told that I could activate it after 30 minutes. This information is not correct. I found this out later after speaking to two different support employees. I couldn’t activate it through the phone number that I was given. I was then on hold for 20 minutes to have my call ended by one of the staff. I scheduled a call back and was not called within the time frame. I was called minutes after when I was busy with my work. The employee said he was going to try to activate it while I told him I couldn’t talk at that time. I called back at 6:10 only to be told that it had been activated. Well when I went to the store it was declined. I called back and spoke to Pablo (3rd support employee I have called). He helped me fill out a complaint since he explained to me that the previous employees did not know what they are doing since they didn’t change my expiration date in the system. It is now 8:20 I just tried to use my card at Kroger only to be declined again. Pablo was the only employee that showed any value in customer support. Yet I’m still not able to access MY money and there is not a single person to contact at this time. Within a week I will be banking with US bank. I have had nothing but trouble from your sham of a bank. Both this location and the location on Oak street in Conway employee non trained staff. Arvest doesn’t care that their employees do not know what they are supposed to do for their customer.

Loan officer Krystin C. has gone out of her way in helping me out since July 2021 with my house purchase. Very informative, patient, and compassionate. I am very pleased and grateful.

Had to wait 25 minutes for a customer service representative. It was rather urgent as I was out of town and it was about to be a holiday weekend. I just opened an acct and I'm not impressed with the amount of time I had to sit on hold. It … More