First Horizon Bank, Bentonville, AR

They do not know what they’re doing and have not only made opening a business account very difficult and confusing, 3 visits, signing the same documents multiple times, and setting up my online banking without my permission and not giving me the credentials to login. But now they’ve closed my account after I tried to make my first business credit payment and it’s now late and they’ve damaged my personal and business credit. Have banked here personally for 8 years or so and I’ll be leaving due to them not taking my finances seriously

Not up to date with making online payments easy and stress free. You go around and around with customer service. Charge you to make a mortgage payment via phone but access isn’t available online. Would not advise.

Had a mortgage with Iberia originally. The mortgage was transferred to first horizon, maybe due to acquisition. Somehow either doven muhl acquired first horizon or the opposite. I recently sold house in Bentonville and received eskroll Check from first horizon. The amount seemed low And requested an eskroll loan activity report. Received and it shows an insurance payment was made that directly affected the eskroll amount that i received. Call first horizon and they essentially said all what I received was incorrect. After a thirty minute hold she tried to explain a bunch of Numbers and transactions over the phone directly conflicting the statement in front of Me. She indicated she will send an accurate statement. What is going on, in my opinion, first horizon is playing some funny accounting with my eskroll balances. I will never take a home mortgage with first horizon and I don’t trust them.

The new older staff is very unwelcoming and are not properly trained. Furthermore Governor seems to do the minimum to help out long term customers.

Edit: used them for years with no problems, now they continually bounce checks for Employees with no explanation. There is more than enough money for payroll. With the job market this tight, no business owner needs this headache. Who do I need to talk to and make sure this doesn't happen again? Original review: They take care our business and personal banking, as well as our loans. No problems.

I have been having issues with my debit cards not working. I have had to order a new card almost every 2 months for about 8 months now...upon going inside to see why not even the ATM would take my just mailed card I found one of the ladies (Debbie, Daina, starts with a D) talking about me openly on the floor with her coworker. Extremely unprofessional. Instead of understanding how this could be frustrating to a person they act as if I am an annoyance. I have banked with them since HS which has been well over a decade now. I expected them to have better customer service and professionalism than this. Disappointing.

Walked in to get a new card for an issue and a clerk named Matt Philips took great care of me ask him if you ever need help with anything

Sooky Brigance is an amazing person and an outstanding loan officer! I am grateful for her knowledge and proficiency!