Nuvision Credit Union, Wasilla, AK

Best customer service I've had at a bank every time I've been in. There was a miscommunication regarding my main bank and this one, and I got a phone call to verify the issue before I called (totally spaced it) and the woman I spoke to on the phone was very helpful and personable. I have my car loan through them, and it's been nothing but pleasant. We resolved it, and later that day I went in, and Isaac and Sean helped me set up a debit card right then and there since I didn't have one yet. They were really nice and super funny, and helped me with every question or concern I had. 10/10 would recommend. Kudos to those guys.

I never felt like I needed to wash my hands after bad customer service before to get the dirty feeling off. Drive thru has no teller is so tiny it was obviously built for tiny California cars. connects you to someone in California who has no idea how the machine you are using works and can not reach anyone who actually works there. Very creepy to say the least. I can't wait to go back after winter and swe all the crash marks in the building.

Customer service is beyond a joke. I walked out after the 3rd dumb questions and they had lost my loan papers

Rude, trying to rush me, wouldn't even listened or talk when I was trying to do something as simple as pay rent. The ATM barely was barely functional very disappointed

I am always treated so good any time I come here- no matter what it’s for. Their app is so easy to use and their hours are really convenient. Scott and Brandon were so helpful when I was purchasing my vehicle. They both went above and beyond to make me understand the process all the way through and made sure I felt good about what I was signing up for. I would hands down recommend them to anyone applying for any kind of loan and I wouldn’t consider going anywhere else.

I've had a couple bad experiences regarding different matters in being a Nuvision member. One was when I noticed that on the mobile app there were duplicate charges on my credit card, basically it was showing charges made that had cleared were again posted as pending charges. This happened several times for several charges. When speaking with someone over the phone was unsuccessful I went in and spoke with the branch manager who informed me that several other members were experiencing the same issue. She took my contact info and assured me I would get a call back to follow up after they "looked" into the issue. No call back ever happened. :( Another issue is that I pay roughly $700+ a month in both credit card and vehicle payment a month and was turned down for a loan when I tried consolidate both debts into one. Even though the roughly 12k loan would have lowered my monthly payments to about $200-300 (according to bank employee) a month from the current $700 a month I am paying it was still denied. When I spoke with that employee for follow up regarding an appeal I was told they would contact me. Again, the call never came. I look forward to the day of getting everything paid off so I can close my account and take my business elsewhere.

Not a fan of the bank as a corporation, I’ve had continuous problems since they bought Denali Alaskan. If not for my very lengthy credit history with them, I’d close my account. Their saving grace, the staff has been very helpful and kind. Would recommend Monica if you need help in Wasilla.

Best customer service I've had at a bank every time I've been in. There was a miscommunication regarding my main bank and this one, and I got a phone call to verify the issue before I called (totally spaced it) and the woman I spoke to on the phone was very helpful and personable. I have my car loan through them, and it's been nothing but pleasant. We resolved it, and later that day I went in, and Isaac and Sean helped me set up a debit card right then and there since I didn't have one yet. They were really nice and super funny, and helped me with every question or concern I had. 10/10 would recommend. Kudos to those guys.