MAC Federal Credit Union - Fairbanks Branch, Fairbanks, AK

f you live in Alaska, any bank you can find is better then this place, banked with them for years, and there Internet Banking is by far the worst i have ever seen, they use Netteller, with no way to control anything in your account unless you call them, so if anything ever happens like it has with me, where your card is locked due to fraud protection you better hope it doesnt happen on a friday night as you will be waiting until Monday morning to use it again. Managers i have spoke to are incredibly rude and obnoxious. Im not going to spend anymore time on them. But felt i should atleast spend enough time to warn others to STAY AWAY

DO NOT FINANCE A VEHICLE WITH MAC FEDERAL CREDIT UNION, especially if you’re in the military and plan on leaving the state eventually. When you pay your loan off they will send your title to you with the regular mail where it will 100% for sure get lost, and then they will claim that you are responsible for the $80+ fee to get a new title made.

If I could give zero stars I would they put holds on local business checks for no reason even when the bank the check is from is right down the road from then they also have one of the worst banking apps I’ve ever used I’ve banked with them for a while now and I’m closing all accounts. I’d rather bank with navy federal even though they don’t have a local branch they’re still more helpful

I went to MAC FCU to obtain a new motorcycle loan in 2016 from the Harley Davidson dealer here in Fairbanks Ak. I did have to open an account with them to get the loan, so I put the minimum amount in to open an account. ($10 or $25 I can’t remember) I also put in another $90 or so at some point, so I roughly had $100 in the savings account for no other reason than Geico sending me a $90 check during the whole Covid thing for no reason really. I didn’t want to go back to the insanity of bank drive through lines, so I deposited it by taking a picture with my phone and sending it through the app. It worked flawlessly. Awesome 5/5 In the midst of the pandemic (May or June 2020) I paid the Harley off in full, and early by a year through the drive up window, due to the lobby being shut down. I was able to receive the title in hand about 45 minutes later ( I waited in the parking lot). Admittedly a bit long, but it was during spring COVID 2020, the drive through lines were long, and more than likely they weren’t expecting it, so I can’t complain. That was the last time I used their services. Awesome 5/5 The reason I dropped a star is because I just checked the app on my phone. My balance of $100 or so is gone due to inactivity. I have been charged with inactivity fees for the past year. $ 10 a month. I suppose I should have realized I was getting charged for inactivity fees, or checked the app. It’s not my main bank, I didn’t need the money, I figured it would sit there and collect the penny a month until I wanted to utilize MAC FCU more. I have been working full time, and going through a degree program at UAA full time for the past two years. I just graduated and wanted to deposit some cash into my savings account because I wanted to get a newer car loan through MAC FCU in the next year or so, that’s when I noticed this morning my $100 was hemorrhaged from the account. A letter, email, or phone call would have been nice. Not so awesome 4/5

MAC helped me get started on my financial journey, but after being with them for awhile it is sincerely disappointing to see a lack of growth in important areas. It has been YEARS (literally) since their online statement service has been accessible. Their Bill-Pay system is archaic, and also rarely works online. The app service is very limited, and there is no 24/7 customer service. Rates are fantastic, but for a credit union that has been in the community for literally decades I would hope to see them be more competitive in any other way beyond their CD rates. Their lower level employees are crazy nice and honestly seem to feel bad about the inconvenience of their services, but it’s clear there is a serious problem in their management.

Same trashy people, Same trashy policy few tellers working long lines, still can't pull there heads out to use common sense and logic. There checks aren't worth my time going to tell the writer of the check cash only. Not worth the time I spend in lines 30 minutes is fast just for some trash tellers working there now to be told I need a valid ID where I have used the same one there for years could understand anew account or customer but no not the same one for years they

IF YOU ARE A SOLDIER, TAKE YOUR BUSINESS ELSEWHERE. This "bank" will run a scam on you and steal money from your account, then notify you that you missed your payment. They exploited me for $6000, while I was deployed. They also tried to run an insurance scam claiming I never told them when I changed insurance and tried to repo my truck due to the accumulated charged for their ridiculously priced insurance. My insurance agent ripped them a new one and they returned my truck. Out of revenge, they then sent collections after me claiming I owed $1500 after the end of my contract. Two separate collections agents reviewed their falsified documents(no account records, just a random spreadsheet someone fabricsted) against my bank records and came to the same conclusion, that I did not owe them anything more. When they each confronted the bank, the bank refused to communicate and terminated the collections contract. They then punished me for exposing those lies by charging off the erroneous amount. Here we are, 7 years later and my truck was totaled due to someone hitting me and they are holding my title ransom, preventing me from settling the matter and leaving me, a single mother veteran, without a vehicle. This is an evil and despicable business and its amazing how they haven't been shut down at this point given all the other reviews here, testifying to the same kind of treatment. I should have listened to my senior NCOs at Wainwright when they warned me that this would happen after they had seen it happen to other soldiers in just our battalion. But I made the mistake of thinking it'd never happen to me. Don't make that same mistake. Find literally any other bank for your banking needs.

Trash new people can't use common sense New manager rude ID don't expire just punch in the ID numbers, manager should be better trained, sorry your forced to break the law of the land and spy on all clients and customers but if you used common sense you would seeID source on cash received by has 4 options. As a side note it's wouldn't be illegal to retake my funds in my account by force in alaska. here is the photo evidence of acceptance of ID not a driver's license